Returns & Exchanges
We want you to love your Betsey Johnson purchase, but if you are not completely satisfied, we accept returns of unworn and unwashed merchandise within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.
Print Your Label
After completing the online request, download and print the prepaid shipping label provided via email.
Pack Your Items
Securely pack your merchandise in its original box or a similar sturdy container, making sure to include the packing slip inside.
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing